Refund policy

At Solatiq, we want you to feel confident when shopping with us. If your purchase does not meet your expectations, we offer a straightforward return and refund process subject to the terms below.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and unworn
Be in its original condition
Have all original tags attached, when applicable
Be returned with its original packaging, when applicable
Not show signs of washing, damage, alteration, or excessive handling

Items that do not meet these conditions may not qualify for a refund.

2. Items That Cannot Be Returned

Returns may not be accepted for items that:

Have been worn, washed, or used
Are damaged after delivery due to customer handling
Are missing original tags or packaging when required
Have been altered or modified
Are returned after the 30-day return period

3. How to Request a Return

Before sending an item back, please contact Solatiq customer service with:

Your order number
The reason for the return
A description of the item
Photos, if the item is damaged, defective, or incorrect

Please wait for return instructions before shipping your item back.

4. Return Shipping

For standard returns, the customer may be responsible for the cost of return shipping.

If you receive an incorrect, damaged, or defective item, please contact us before returning it so we can review the issue and provide the appropriate instructions.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible.

We may request photographs or other information to help us review the issue and determine the appropriate resolution.

6. Refunds

Once your returned item is received and inspected, we will determine whether the return qualifies for a refund.

Approved refunds are processed within 15 days after the return has been received and approved.

Refunds are issued to the original payment method used for the purchase. Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.

7. Order Cancellations

You may request to cancel or change an order within 24 hours of placing it.

After this period, we may be unable to cancel or modify the order because it may already have entered processing or fulfillment.

If you need to cancel or update an order, please contact us as soon as possible.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if a replacement shipment is requested.