FAQ

What products does Solatiq offer?

Solatiq offers a curated collection of women’s jackets and blazers designed for modern wardrobes, everyday wear, and different occasions.

Where does Solatiq ship?

We currently ship orders within the United States.

We do not currently offer international shipping.

How long does delivery take?

Orders are generally processed within 1–2 business days.

After processing, standard delivery typically takes 5–10 business days.

The total estimated delivery time is approximately 6–12 business days, Monday through Friday.

Delivery times are estimates and may vary due to carrier delays, weather, holidays, high shipping volumes, or other circumstances beyond our control.

Is shipping free?

Yes. We offer free standard shipping on eligible orders within the United States.

How can I track my order?

Once your order has been shipped, tracking information will be provided when available.

You can use the tracking information to follow your package through the carrier's tracking system.

Can I change or cancel my order?

Yes. You may request an order change or cancellation within 24 hours of placing your order.

After 24 hours, your order may already have entered processing or shipment, so changes or cancellations may no longer be possible.

What is your return policy?

We accept eligible returns within 30 days of delivery.

Items should be unused, unworn, and in their original condition, with applicable tags and packaging.

How do I request a return?

Please contact our customer support team with your order number and the reason for your return before sending the item back.

Our team will review your request and provide return instructions if the return is approved.

When will I receive my refund?

Once your returned item has been received and approved, the refund will be processed within 15 days.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

What if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your order number and photos of the item when requested. We will review the issue and help determine the appropriate resolution.

How do I choose the right size?

We recommend checking the size chart and measurements provided on the individual product page before placing your order.

If you are between sizes, compare the listed measurements with a similar jacket or blazer you already own.

What payment methods do you accept?

We accept major payment methods, including:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Apple Pay

  • Amazon Pay

  • Google Pay

  • Diners Club

  • Shop Pay

  • PayPal

Additional payment methods may also be displayed during checkout.

What currency are your prices shown in?

Prices and transactions are processed in U.S. Dollars (USD) unless otherwise indicated at checkout.

What happens if my package is delayed?

Delivery delays may occasionally occur because of weather, holidays, carrier disruptions, high shipping volumes, or other circumstances outside our control.

If your package is delayed, please check the tracking information first. If you need further assistance, contact our customer support team.

Can I order multiple products?

Yes. You can add multiple jackets, blazers, or other available products to your cart and complete them in a single order.

How can I contact Solatiq?

If you have questions about products, orders, shipping, returns, or payments, please contact our customer support team.

Customer Service Opening Hours:

  • Monday to Friday
  • 8:00 a.m. to 5:00 p.m. (EST) Eastern Standard Time (New York)

Response Time: We strive to respond to all emails within 24 business hours.